Last updated: 23 September 2026
These terms govern purchases through spydrguard.com for delivery in Norway. They supplement, and never remove, mandatory rights under Norwegian consumer law.
1. Seller
SpydrGuard, c/o PRE Solutions AS, Kanalarmen 10, 4033 Stavanger, Norway. Email info@spydrguard.com. The legal entity and organisation number must be confirmed in the checkout seller details and added here when issued. Returns must be sent to the return address in the Returns & Withdrawal Policy, not the c/o business address.
2. Products, orders and contract
Products are laundry detergent sheets for use according to the label and care instructions of the textile. Product descriptions, sheet and load counts, variants, quantities, total price, shipping, subscription renewal and delivery frequency shown immediately before checkout form part of the order. “Up to 60 loads” depends on dosage and laundry conditions. We send an order confirmation to the email supplied. We may contact you about a genuine stock, pricing or technical error before fulfilment and will comply with applicable law rather than unilaterally deprive you of statutory rights.
3. Price and payment
Prices are in Norwegian kroner (NOK). The applicable VAT treatment, shipping and total payable amount are displayed before you place an order. Available payment methods appear at checkout; payment processing is handled by the selected provider. We do not charge an undisclosed fee. Any promotional price, duration or quantity condition is stated with the offer.
4. One-time and recurring purchases
- One-time: pay once for the selected number of boxes.
- Monthly: the number of boxes and the recurring monthly amount shown at checkout are charged for each monthly order until cancelled. No fixed minimum term applies unless expressly shown and accepted before checkout.
- Annual prepaid: the total shown at checkout pays for twelve monthly deliveries of the selected number of boxes. The plan renews and is charged for another annual term only if the checkout and subscription confirmation clearly disclose and authorise that recurring renewal. The next billing date and cancellation path are available in the subscription portal. If the actual configured plan differs, the specific terms displayed and accepted at checkout govern, subject to mandatory law.
For a gift shipment, the purchaser remains responsible for payment and must enter an accurate recipient address. Split delivery, quantities and shipping charges must be confirmed at checkout. We cannot guarantee split shipping where the checkout does not expressly confirm it.
5. Managing and cancelling subscriptions
Cancel upcoming renewals through your customer subscription portal or by emailing info@spydrguard.com. You do not need to call. Cancellation received before the next renewal is processed prevents that renewal; we will confirm receipt. If a renewal has already been processed, statutory withdrawal and defect rights may still apply to the resulting shipment. Cancelling future renewal of a prepaid annual plan does not by itself cancel the paid monthly deliveries already due; any statutory withdrawal, refund or other mandatory right remains unaffected. We will give required notice of material price or term changes and will not change the price of an already paid term retroactively. See the Subscription Cancellation Policy.
6. Delivery and risk
Delivery is currently offered within Norway only, to the destinations made available at checkout. The selected delivery method, charge and any estimate are shown before payment. Unless another delivery time is agreed, mandatory statutory delivery rules apply. Risk passes to the consumer on physical receipt by the consumer or a person designated by them, subject to applicable law. Contact us promptly about non-delivery or transport damage; this does not limit statutory rights.
7. Withdrawal and returns
Consumers generally have 14 days from receipt to notify us of withdrawal without giving a reason. For regular delivery of goods under one agreement, the period generally runs from receipt of the first delivery; the precise statutory rules and any exception apply. Send an unequivocal statement by email; the statutory form may be used but is not required. Return goods within 14 days of notification. We refund the product price and standard outbound delivery cost where required, within 14 days of notice, and may withhold reimbursement until goods or proof of return is received as permitted by law. The consumer pays direct return shipping for change of mind where disclosed before purchase and may be liable for diminished value beyond necessary inspection. No blanket exclusion applies merely because a detergent box has been opened. Details and return address are in the Returns & Withdrawal Policy.
8. Defects, complaints and remedies
Goods must conform to the contract and applicable consumer purchase law. For a defect, contact us with the order number and description. Statutory remedies may include repair, replacement, price reduction, cancellation and compensation as applicable. A consumer must complain within a reasonable time after discovering a defect; a complaint within two months is always timely under Norwegian consumer law. The statutory outer complaint period is normally two years, or five years for goods intended to last substantially longer. We cover costs where required by law. These rights are separate from withdrawal.
9. Proper use and safety
Follow the product label, dosage, textile care label and safety instructions. Keep detergent away from children and avoid eye contact. No statement on the website replaces product instructions or guarantees suitability for every fabric, condition or individual sensitivity. This section does not limit rights for defective products or misleading information.
10. Site content and acceptable use
Our trademarks, images and original site content belong to SpydrGuard or licensors. You may use the site for ordinary personal shopping and may not misuse it, interfere with security, scrape it at scale or reproduce its content commercially without permission. Third-party links and payment services have their own terms. Nothing here excludes liability that cannot lawfully be excluded, including statutory product liability or consumer remedies.
11. Complaints, law and updates
Contact info@spydrguard.com first. If unresolved, you may seek help from Forbrukertilsynet and the relevant Norwegian consumer dispute process. Norwegian law applies, without depriving consumers of mandatory protection. Updated terms apply to new orders after publication; existing orders remain governed by the terms agreed when ordered, except where law requires otherwise.